Rs:

Customer Service Executive job in Dialog

Ad Details

  • Ad ID: 6227

  • Added: February 20, 2018

  • Sale Price: Rs:

  • Views: 86


Description

Customer Service Executive
Digital Health

The Job

>Manage calls, complaints, requests and inquiries receiving by customers

>Identifying and assisting customer needs to achieve satisfaction

>Respond promptly to customer complaints, requests and inquiries by providing accurate information by using the right method

>Provide appropriate solutions or alternatives within the time limits and follow up to ensure resolution.

>Responding to emails and resolve customer complaints, requests and inquiries via phone, email, or social media

>Manage calls, complaints, requests and inquiries receiving by Hospitals, channeling partners, service providers and other stake holders.

>Keep records of Hospitals, channeling partners, service providers and other stake holder complaints, requests, inquiries and action taken.

>Communicate with stake holders

>Keep detail records of the customer complaints, requests, inquiries and action taken.

>Manage and handle different services /tasks at any given time

>Organize workflow to meet customer timeframes

>Communicate and coordinate with supervisor / manager and internal departments

>Deliver high-quality work under minimum supervision.

>Maintain patient confidence and protect operations by keeping patient care information confidential.

>Provide information about products and services

>Coordinate with relevant departments for further investigations

The Person

>Should pass AL

>1-2 year experience in the relevant field will be an added advantage

www.dialog.lk
Dialog

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